FAQ

Once your order has been shipped, you will immediately receive a confirmation email, which includes a link to your personal tracking information so you can stay informed about your orders whereabouts any time.

We’re sorry to hear that you want to return your items. For more information on our return and exchange policies, please see our ''Return Policy'' page.

Please send an e-mail to info@ivyluna.uk so we can assist you further.

Not in love? We can promise you a lot, but you'll only truly find out by trying it yourself..

That's why we offer a risk-free 30-day money-back guarantee on all orders. If you're not satisfied, you can return your product at any time, and we'll refund you the full amount!

Email customer service: info@ivyluna.uk

Send us a message and we will respond as soon as possible.

Please note that we do not offer customer service via Instagram and Facebook. Please send us an email. Multiple emails may cause processing delays.

Thank you!

Office hours:

Monday - Friday 09:00 - 20:00
Saturday - Sunday 09:00 - 18:00