Shipping Policy

Average Delivery Time

  • Once your order is placed, we take 1–3 working days to process it. Orders placed during the week are usually processed within one working day. If you order on a Friday evening or over the weekend, processing may take a little longer.

  • After processing, your order will be dispatched. Delivery takes an average of 6–10 working days.

We aim to make the ordering and delivery process as smooth and easy as possible. If you have any questions or concerns, our customer service team is always here to help.

Placing an Order

Ordering from Ivy Luna is simple and effortless. Here's how it works:

  1. Go to the product page and click the green or black “Add to cart” button.

  2. Make sure you’ve selected the correct variant (such as size or color).

  3. Click “Secure Checkout.”

  4. On the information page, fill in your shipping details and click “Continue to shipping.”

  5. On the shipping page, review your address and note that shipping is completely free—we cover the cost as a thank-you for shopping with us.

  6. Click “Proceed to payment.”

Payment Options

We offer secure and convenient payment through Shopify Payments, which includes:

  • Credit card (AMEX, Mastercard, Maestro, Visa)

  • PayPal

  • EPS

  • Sofort

All payments are SSL-encrypted, ensuring your transaction is always secure.

Once you’ve selected your preferred payment method, click “Complete My Order.” You’ll be redirected to finalize your payment. If you run into any issues, our support team is happy to help.

Shipping Costs

Shipping is 100% free within the United Kingdom on all orders—no minimum purchase required. Your order will be delivered directly to your door at no extra cost.

Shipping Your Order

Spotted the perfect item? We want you to enjoy it as soon as possible. That’s why we process and ship all orders as efficiently as we can.

To keep our prices fair and accessible, we ship in bulk once we reach a minimum quantity. We appreciate your understanding and your support in helping us reduce waste and promote conscious shopping.

Need your order to be prioritised for same-day dispatch? Please send us an email—our service team will be happy to assist you.